Financial issues

Why was payment declined / card not added?

This may happen for several reasons:

  • There are insufficient funds on your card;
  • You did not enter correct card information: cvc/cvv-code or expiry date of the card;
  • Your servicing bank declined to confirm this transaction;
  • There are currently technical issues on our payment gateway.


In all these cases, you can try to repeat the action or use another payment method. If you have any questions, please contact our Customer Support Service.

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We paid out to winners:
$ 21.770.972

Over 1.667.670 winnings worldwide!

Loteria de Navidad
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We are sorry, but currently we do not serve customers from United States of America. Please do not use IP address changing services (VPN, anonymizers, etc.) to enter the site, otherwise your account may be blocked without warning.

If you are not a resident of United States of America, please contact customer support at support@agentlotto.com.

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